Automation with artificial intelligence

Published on: September 14, 2020 / Update from: December 23, 2023 - Author: Konrad Wolfenstein

AI should sell and protect above all – AI should sell and protect above all

Automation with artificial intelligence – Image: shutterstock|Laurent T

IDC estimate, around $50 billion in sales will be generated in 2020 with applications for artificial intelligence (AI). As the graphic shows, the market volume is expected to more than double by 2024. “Companies will adopt AI not just because they can, but because they have to,” said Ritu Jyoti of IDC. And further: “AI is the technology that helps companies to be agile, innovative and scalable.” Currently, four of the most common application areas have something to do with sales or defense against cyber threats. With 11.3 percent of the market volume, the automation of customer service employees is currently at the forefront - this primarily means chat bots. This is followed by the automation of sales processes and the automated detection and defense of threats.

According to an IDC estimate , applications for artificial intelligence (AI) will generate sales of around 50 billion US dollars in 2020. As the graph shows, the market volume is expected to more than double by 2024. “Companies will introduce AI – not just because they can, but because they have to,” says Ritu Jyoti of IDC. He continues: “AI is the technology that helps companies be agile, innovative, and scalable. Currently, four of the most common application areas have something to do with selling or fending off cyber threats. At 11.3 percent of the market volume, the automation of customer service staff is currently leading the way – this refers primarily to chat bots. This is followed by the automation of sales processes and the automated detection and defense of threats.

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