Published on: March 11, 2025 / update from: March 11, 2025 - Author: Konrad Wolfenstein
Low code power for Salesforce Agent platform: Agent-Builder, Agentexchange and Agentforce 2DX simplify AI agents for developers-Image: Xpert.digital
Efficient, integrated, future-oriented: Salesforce presents a new version of its AI agent platform Agentforce
From the code to the goal: Salesforce is driving change in software development
Salesforce presented a significant further development of his AI agent platform at his TDX conference in San Francisco. With Agentforce 2DX, the company presents a solution specifically designed for developers that initiates a paradigm shift in software development. The new version enables the integration of AI agents into existing applications through extensive low code and pro code tools, simplifies the implementation of agents into workflows and offers new analysis functions for performance optimization. At the same time, a separate marketplace for AI agents was created with agentexchange. Particularly noteworthy is the change from the traditional coding focus propagated by Salesforce to prioritization of concrete business goals-a development that the company considers as directional for the entire industry.
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The development of agentforce: from 2.0 to 2DX
Salesforce has consistently expanded its AI strategy in recent months. After the version Agentforce 2.0 presented in December 2024, which has already introduced a library with turnkey skills, integration into slack and advanced recurrence skills, Agentforce 2DX now marks the next significant development step. The version presented at the TDX conference is explicitly aimed at developers and takes into account the growing need for AI-supported solutions in the corporate environment.
The strategic importance of this development becomes particularly clear when you look at the wider context. Salesforce positions Agentforce as a central platform for the integration of AI in corporate processes and pursues an ambitious goal: by the end of 2025 the company plans to activate a billion agents with agentforce. This objective underlines the importance of the Salesforce of AI-based automation and process optimization.
The further development of Agentforce follows a clear pattern: While earlier versions primarily aimed at the basic integration of AI in Salesforce products, Agentforce 2DX significantly expands the focus and is aimed specifically at the developer community with comprehensive tools for creating and integrating AI agents into almost every system environment.
Agentforce 2DX: A new approach for developers
Agentforce 2DX represents a fundamental change in the way developers can work with AI technologies. The new version makes it possible to create proactive and autonomous AI agents who can work in the background without needing constant human supervision. This opens up completely new areas of application for AI in corporate processes.
A key feature of Agentforce 2DX is the seamless integration into existing systems. The new Agentforce-API allows the embedding in backend processes of external systems via Rest-API. In addition, agentforce actions can now be integrated into the Salesforce process environment such as flow and apex, both as part of flow and program-controlled in APEX. These technical extensions enable developers to integrate AI agents directly into their existing application landscapes without having to carry out extensive new implementations.
The mulesoft integration platform was significantly expanded as part of Agentforce 2DX. The new Topic Center enables developers to create topics and actions in natural language. Mulesoft's API catalog simplifies the development of AI agents by centralizing access to various APIs from Mulesoft, Salesforce and Heroku within Agentforce. These extensions significantly reduce the complexity of implementing AI agents.
Agent builder and expanded developer tools
In Agentforce 2DX, the agent builder was expanded to include significant AI functions, which in particular support error disposal. Developers can now create, update and test agentforce configurations using CLI and VS code, which simplifies integration into existing development workflows. These extensions meet the requirements of professional developers and enable more efficient work with the platform.
Particularly noteworthy is the extended test center, which offers new analysis tools and enables developers a better understanding of the integrity and performance of their AI agents. With these tools, developers can monitor, debug and optimize the performance of their agents in real time, which significantly increases the quality and reliability of the implemented solutions.
In addition to the PRO code options, Agentforce 2DX also offers extensive low-code functionalities, which also enable users without deeper programming knowledge of creating and implementing AI agents. This democratization of AI development significantly expands the potential group of users and enables companies to implement AI solutions faster and cheaper.
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Agentexchange: A marketplace for AI agents
In parallel to Agentforce 2DX, Salesforce has introduced a new marketplace for its agent-based AI platform with agentexchange. Agentexchange builds on the success of Salesforce Appexchange, the first and worldwide largest enterprise cloud marketplace, which has grown to over 13 million app installations. The new marketplace is expanding the functions and the Agentforce ecosystem, the digital work platform from Salesforce.
Agentexchange starts with more than 200 initial partners and hundreds of prefabricated actions, topics and templates that have passed strict security checks and are supported by customer reviews. Partners include well-known companies such as Google Cloud that develop agentforce agents based on Google Search via Vertex AI and can refer current data, messages and events. Docusign also relies on the Salesforce solutions and enables agreements to be made in cooperation, forwarding signatures and automating workflows.
The introduction of agentexchange is an important step in Salesforce's strategy to create a comprehensive ecosystem for AI agents. The marketplace facilitates companies to pre-made AI solutions and at the same time promotes the development of new agents by partners and developers. This combination of platform (agentforce) and marketplace (agentexchange) creates a complete ecosystem that can accelerate the adoption of AI technologies in companies.
Free Developer Edition for developers
To make it easier for developers to start working with Agentforce 2DX, Salesforce offers a free Agentforce Developer Edition. This test environment includes 10 GB of storage space, access to the data cloud and 150 LLM generations per hour. This enables developers to explore and test the new functions and tools without financial investment.
The Developer Edition is an important part of Salesforce's strategy to promote agentforce adoption. By being able to experiment with the platform free of charge, Salesforce lowers the entry hurdle and also enables smaller companies and independent developers to create and test AI agents. This democratic approach could help promote the spread of AI technologies in width and to open up innovative applications.
The Developer Edition also offers access to the extended analysis and debugging tools that are part of Agentforce 2DX. This enables developers to extensively test and optimize their AI agents before they are used in productive environments. This possibility of thorough quality assurance is particularly important in the context of AI applications, the behavior of which is often more complex and less predictable than traditional software solutions.
The paradigm shift: from coding to business objectives
A central aspect of Salesforce's vision for Agentforce 2DX is the propagated paradigm shift in software development. The company sees a fundamental change in the IT landscape in the new Agenten-KI. According to Salesforce Manager Adam Evans, the traditional presentation of data, logic and user interface is replaced by unstructured data with vectord databases, semantic understanding and more dynamic methods based on natural language.
This change also fundamentally influences software development. According to Salesforce Manager Alice Steinglass, the focus is on the coding to achieve business goals. A survey carried out by Salesforce showed that 92 percent of developers believe that AI can significantly increase their productivity and performance. This assessment also seems to be shared within Salesforce-when the latest quarter results are presented, CEO Marc Benioff announced that due to the productivity increases achieved by AI tools, no developers.
These statements illustrate a fundamental realignment in Salesforce's understanding of the role of developers. Instead of writing code primarily, they should concentrate on the solution of business problems and use AI tools such as Agentforce as multipliers of their productivity. This vision is ambitious and, if fully implemented, could change the work of developers and the entire software industry.
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Effects on the role of developers
The shift of the focus on coding to business objectives promotes questions about the future role of developers. On the one hand, Agentforce 2DX offers extensive tools that can help developers in their work and increase their productivity. On the other hand, the increasing automation and the use of low-code tools could lead to a change in the job profile in the long term.
The announcement by CEO Marc Benioff, not to stop developers due to the productivity increases due to AI tools this year, indicates a possible impact on the labor market. However, other sources show that companies such as Salesforce are looking for developers with new skills that can effectively use AI tools. This indicates a transformation of the job profile, not necessarily to its disappearance.
The integration of AI into the development process could actually create new roles and specializations. Developers increasingly have to understand how AI systems work, how they can effectively interact with them and how they can validate and secured the results of AI-supported processes. These new requirements could lead to an upgrading of the developer profession by linking it more to strategic business decisions.
From coding to business goals: Salesforce transforms the software industry
With Agentforce 2DX and Agentexchange, Salesforce has significantly strengthened its position in the area of agent -based AI. The new platforms offer extensive tools for developers who enable them to create, integrate and optimize AI agents. At the same time, Salesforce propagates a paradigm shift in software development, which focuses more on business goals and sees coding as a means to an end.
This development reflects a broader trend in the software industry. AI technologies are increasingly being integrated into development processes in order to increase productivity and enable developers to focus on more complex and creative tasks. The productivity increases by AI tools announced by Salesforce could fundamentally change the way software is developed in practice.
For developers, this means both a challenge and an opportunity. While certain traditional coding tasks could be increasingly automated, new roles and specializations in the field of AI-based development are created. In order to be successful in this changing environment, developers must continuously expand and adapt their skills.
For companies, Agentforce 2DX offers the opportunity to use AI technologies wider and integrate them into existing processes. The combination of low-code tools for non-developers and pro code tools for experienced developers enables flexible adaptation to different requirements and competence levels. This could help accelerate the adoption of AI technologies in companies and increase their competitiveness.
Overall, Agentforce 2DX marks an important step in Salesforce's AI strategy and could further accelerate the wider trend for the integration of AI in corporate processes. The paradigm shift from coding to business objectives propagated by Salesforce reflects a fundamental change in the perception of technology as a means to an end - a change that should further shape the software industry in the coming years.
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