▶️ Selling a Pen by Understanding Customer Needs – 10 Tips & Techniques for Identifying Customer Needs
Ask open-ended questions: Allow the customer to express their needs | Active Listening: Focus fully on what the customer is saying to understand their needs | Paraphrase: Repeat the customer's statements to provide clarity | Prioritize Needs: Find Out Which Wants Are Most Important | | Recognize emotional needs: Consider the emotional aspects when purchasing | Asking Situational Questions: Understand the Customer's Context | Avoid Assumptions: Listen Instead of Assuming | Observe body language: Non-verbal signals reveal a lot about needs | Share References: Provide examples and stories to support | Suggest solutions: Present tailor-made solutions for customer needs [...]
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